Here’s an excerpt: “Make a rule. Let your employees know that from now on, they shouldn’t bring you a problem without also offering at least two possible solutions. Having them come up with some options offers a teachable moment. Together, you can figure out why their ideas will or won’t work, and how they can be fine-tuned.” I learned this first and very important lesson working for Mike McCarten at Entex [he's now working magic at Cisco]. To this day, Mike remains one of the 3 best managers I’ve ever had and it was because of uncommon common sense like this. You can follow the ‘via’ link above if you want to read the rest of the article…
