Tour operators rely heavily on getting good customer feedback, and that means having to deliver a top notch service to their clientele.
Going that extra mile as a tourism pro means going out of your way to provide added extras that enhance the tour experience, such as highlighting local hotspots to visit and what the weather is doing at their chosen destination.
Here is a look at some apps that will give travel and tourism professionals an edge. There is an overview of a rival to Google Maps plus details of how you can put all your travel plans in one place and spend less time at the airport.
A viable alternative to Google maps
- The default option for many of us who are looking to navigate their way around a city center is Google Maps, but you might want to also take a look at the Citymapper app.
- Some tour industry insiders think that Citymapper gives them a more comprehensive journey planner facility. You might find it is easier to use than Google Maps and the real deal-clincher is the fact that the app includes real-time local transport information and disruption alerts.
- The app provides data on most of the top cities around the world, so impress your clients with the sort of details that make you look like a real travel pro.
Easy way to coordinate a group trip
- Arranging a group travel trip is always going to be a challenge and will test your organizational skills when you have to keep in touch with loads of different people all at the same time.
- If you download an app called Tripit, you will be able to use it to pull all the different travel details relating to your itinerary into one convenient location. This allows you to view and update hotel bookings, flight details, and other event bookings, then convert it into a single itinerary, which you can share with all the people in your group.
- Tripit will make coordinating a travel trip a breeze, and your clients will be impressed with how efficient you are at keeping everyone in the loop.
Flight tracking made easier
- It is never a good part of the job to spend longer than you have to at the airport, which is why a flight tracking app might help you manage your time more efficiently.
- App in the Air is easy to use and offers a smart but straightforward flight tracking service that gives you all the information you need to make the airport experience a bit slicker. The app will keep you updated about the flight status, which works even without internet coverage, and breaks down the flight into different stages so that you know when to check in right through to when you are expected to land at your destination.
- You can also integrate this app with Tripit and import all the flight information.
- If you also want to add an extra dimension to your customer service, download a weather app for android and use the real-time data to tell people what the weather is going to be like when they arrive at their destination.
- Smartphones give you the opportunity to carry all the travel resources you need, and you are never out of touch with your plans or your customers, which can only be good for your reputation as a tour operator.
- Maisie Finch works in the travel industry and has experience in a variety of different roles, in hot climates and cold. She shares her knowledge and tips all over the web.